1 Job in Miramar, FL
VITAS Healthcare is Hiring a Customer Service Representative Near Miramar, FL
- Engages in active listening with callers to learn about and address their needs, concerns, or other inquires related to VITAS hospice services.
- Responds accurately and promptly to callers’ inquiries, ensuring that callers feel supported and valued.
- Maintain records of caller interactions, comments, and inquiries.
- Utilizes software, databases, call scripts, and tools appropriately.
- Understands and strives to meet or exceed call center metrics while providing excellent and consistent customer service.
- Takes part in training and other learning opportunities to expand knowledge of company and position.
- Builds lasting relationships with other call center team members based on trust and reliability.
- Immediately escalates any and all concerns to the appropriate Care Connection Center management team member.
- 1-2 years’ experience in a professional office and/or call center environment.
- Familiarity with medical terminology preferred.
- Proficiency with computers, especially with Electronic Medical Record (EMR) systems, and strong typing skills (minimum 45 wpm)
- Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
- Must be detail-oriented and highly organized with the ability to work on various assignments simultaneously.
- Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center
- Completion of high school or basic education equivalency required.
- Bilingual in Spanish/English a plus
- Medical or business office education/training desired
- EOE/AA M/F/D/V
Job Summary
Full Time
$36k-46k (estimate)
05/12/2024
07/10/2024
vitas.com
DALLAS, TX
7,500 - 15,000
1978
Private
DEBORAH LOWLER
$500M - $1B
Related Companies
About VITAS Healthcare
VITAS Healthcare is a provider of home health and hospice care services.
The job skills required for Customer Service Representative include Customer Service, Call Center, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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